Frequently Asked Questions

Appointments can be made by calling our office at 414-727-0910 during normal business hours.  If you need to cancel an appointment, we ask that you contact our office at least one day in advance.

If you are new to our office, we request that you arrive 15 minutes prior to your scheduled appointment time for any paperwork that needs to be completed prior to seeing the physician or audiologist.

Please bring the following to your appointment:

  • Driver’s License or Photo ID
  • Insurance Card(s)
  • If you have copies of operation records, medical records, x-rays, MRI, CT scans
  • List of current medications

You may be asked to bring additional forms or records to your appointment, you may find these forms on Alliance’s forms page.

Alliance requires a minimum of 24 hours notice for cancellations or rescheduling. If there is an emergency please contact our office as soon as possible so that the appointment is not recorded as a no show.

An appointment is termed a NO SHOW if there is no advance notice of missing your appointment. We allow 2 no show appointments only, after which our schedulers are alerted and you will be unable to schedule any future appointments with our office.

Prescriptions are renewed during normal office hours. In order to speed up the process, please have your pharmacy fax a renewal request to (414) 727-0920. In some instances, we may require that you see us in our office prior to medication renewal.

Your insurance contract is between you, your employer and/or the insurance company.  Not all services are covered by all contracts.  It is your responsibility to know your benefits.  Any questions or complaints regarding your coverage should be directed to your insurance carrier.  It is your responsibility to know if your plan has co-pays, deductibles and co-insurance, which are all patient responsibility to pay. We ask that you bring your insurance card, photo ID and an updated list of medications to every appointment.

All patient balances are due within 30 days from the statement date unless special arrangements have been made with our Business Office.  You may pay your bill by check, cash or credit card.  If you are unable to pay your full bill within 30 days, you may make payment arrangements through the Business Office by calling 414-727-0910 ext 111 or ext 112. Payment plans MUST be pre-approved and noted in our billing system prior to any partial payments being accepted.  If partial payments are received without prior arrangements being made our billing office will contact you. Our office will mail out monthly statements.  If an account receives 3 statements and there is no patient payment activity on the account, and no payment arrangement made with our Business Office, your account may be referred to an outside collection agency.

In cases of divorce the parent authorizing treatment for a child will be the parent responsible for the charges related to that care.  If the divorce decree requires the other parent to pay all or part of the treatment costs, it is the authorizing parent’s responsibility to collect from the other parent. Alliance  requires a minimum of 24 hours notice for cancellations and rescheduling of appointments.  If there is an emergency please contact our office as soon as possible so that the appointment is not recorded as a “no show”.  When an appointment is termed a NO SHOW it means that there was no advance notice of missing the appointment.  We allow 2 NO SHOW appointments only, after which our schedulers are alerted and you will be unable to schedule any future appointments with our office.

Claims Submission: We will submit claims to your insurance company and assist you in any way we reasonably can to help get your claims paid. Your insurance company may need you to supply certain information directly. It is your responsibility to comply with their request.

PreC Authorization: Many insurance companies, including worker’s compensation carriers, require preL authorization and or referrals prior to obtaining specialty care. It is your responsibility to contact your insurer AND/OR Primary Care Physician to determine the need for a referral and/ or preauthorization.

Co-pays : Co-pays must be paid at the time of your appointment. Please contact your insurance provider to verify your co-pay amount.

Payment:

  • All patient balances are due within 30 days from the statement date unless special arrangements have been made with our Business Office. You may pay your out of pocket costs by check, cash or credit card.
  • If you are unable to pay your full out of pocket costs, you may make payment arrangements through our business office by calling 414-727-0910 ext 111 or ext 112. Payment plans MUST be preapproved and noted in our billing system prior to any partial payments being accepted. If partial payments are received without prior determination our billing office will contact you.
  • Payment Plan Options may include a plan not to exceed three months for amounts less than $250.00 and six months on amounts over $250.00, unless otherwise approved by our billing department.
  • Automatic payments can be arranged via credit card upon request.
  • Financing Option:   Alliance accepts some Care Credit financing plans. Please ask about Care Credit if you are interested in financing.

Returned Checks: There is a fee of $40.00 for a check returned by your bank.

Our office will mail out monthly statements. If an account receives 3 statements and there is no patient payment activity on the account, and no payment arrangement made with our Business Office, your account may be referred to an outside collection agency. If we refer your account to a collection agency, you agree to pay for all collection costs and attorney fees incurred. If an account is referred to a collection agency, all contact needs to be with the collection agency. Our staff will be unable to schedule appointments until the account is paid in full and confirmation is received by the collection agency.

  • Aetna
  • Anthem POS
  • Anthem Priority X
  • Anthem Blue Priority
  • Cigna
  • HPS
  • Humana
  • Network Health – Gold Status
  • UMR
  • United HealthCare POS
  • United HealthCare Navgiate – Requires Insurance Referral from PCP
  • United HealthCare Compass – Requires Insurance Referral from PCP
  • WEA

* We are not in network with Molina Marketplace, Common Ground Envision plan (Aurora Narrow Network Plan)

The parent authorizing treatment for a child will be the parent responsible for the charges related to that care. If the divorce decree requires the other parent to pay all or part of the treatment costs, it is the authorizing parent’s responsibility to collect from the other parent.